Returns & Exchanges
1. Exchanges
Your first exchange is free. You can exchange for a different size or another full-price model, and we send the new pair at no extra cost. If the new model costs more, you pay the difference. If it costs less, you receive the difference as store credit. Any further exchange on the same order is charged at the return cost for your region. Once we receive and inspect your return, we ship your new pair.
Request your exchange within 14 days of delivery by emailing support@paracia.com with the subject "Exchange" and your order number. Exchanges depend on stock. If the item you want is no longer available, you can choose store credit with 15% extra, or a refund minus the return cost for your region.
Not sure about your size? Write to support@paracia.com before ordering.
2. Returns
You can return your order within 14 days of delivery. The return cost is per item, includes the return label, and is deducted from your refund. Faulty or incorrectly priced items are always returned free.
· Spain: €10
· European Union: €20
· United Kingdom: €25. The UK import VAT paid on your order is refunded only once we have recovered it from UK customs. We will request it, but cannot guarantee it.
· United States: €30 plus customs and administration costs. Import duties paid on your order are non-refundable.
· Rest of the world: €30 plus customs and administration costs. Contact support@paracia.com before returning if you would like an estimate.
Sale and discounted items are not eligible for a free exchange. They can be returned for a refund, minus the return cost above.
Shipping charges paid at checkout are non-refundable. Returns must be sent from the country the order was delivered to; if not, any extra shipping or customs costs are deducted from your refund.
3. Store credit
Instead of a refund, you can choose store credit worth 15% more than the value of the returned items, excluding shipping. The 15% extra applies once per order and cannot be combined with other discounts. Store credit is valid for 1 year and cannot be exchanged for cash.
4. Conditions
Items must be unused, in their original condition, and returned with all original packaging, labels and tags intact. Returns that don't meet these conditions are sent back at your expense, or refunded minus a deduction for wear.
· Please try your shoes only on a clean, carpeted surface: leather soles and uppers mark and crease with any wear, so we can only accept shoes that are completely unworn.
5. How to return or exchange
1) Email support@paracia.com with the subject "Return" or "Exchange" and your order number.
2) We'll approve your request and send you a return label and instructions.
3) Pack the items in their original condition, inside the shipping box your order arrived in.
· Please don't use a larger box: oversized parcels cost more to ship, and the difference is deducted from your refund.
· For non-EU returns, mark the customs forms as "RETURN".
4) Hand the parcel to UPS within 14 days of receiving your return label, using the label we provide. If it is not handed to UPS within 14 days, your return or exchange request expires and the label is cancelled. A return label alone does not start a refund or exchange.
We refund the original payment method or issue store credit within 14 days of receiving your return. Any deduction for wear is made after inspection. Paracia is not responsible for loss or damage during return shipping.
6. Right of withdrawal (EU)
If you are a consumer in the EU, you have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Use our withdrawal form. If you withdraw under this right, you have 14 days from notifying us to send the items back.
7. Claims
Report faulty items to support@paracia.com within 14 days of delivery, with your order number and photos of the complete shoes, the packaging and the unworn outsoles.
8. Shipping
Shipping rates, dispatch times and customs information are set out in our Shipping policy.